Shipping Policy

Last Updated: 12 June 2026

General

This Shipping Policy applies to orders placed through the ALTRIX website.

By placing an order with ALTRIX, you agree to the terms of this Shipping Policy. Nothing in this policy excludes, restricts or modifies any rights you may have under Australian Consumer Law.

Shipping Locations

ALTRIX currently ships orders within Australia only.

We do not currently offer international shipping.

Order Processing

We aim to process and dispatch orders within 1–3 business days after payment has been received.

Orders are processed on business days only, excluding weekends and public holidays.

During busy periods, product launches, sales, supplier delays or other circumstances outside our reasonable control, processing times may be longer.

Shipping Times

Delivery timeframes displayed at checkout or provided by ALTRIX are estimates only.

Actual delivery times may vary depending on the shipping carrier, delivery location, public holidays, weather events, peak periods and other factors outside ALTRIX’s control.

ALTRIX is not responsible for carrier delays once an order has been dispatched, but we will assist customers where reasonably possible.

Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed.

Shipping costs may vary depending on the size, weight, destination and shipping method selected.

Tracking

Where tracking is available, tracking details will be provided once the order has been dispatched.

Customers are responsible for monitoring tracking updates and arranging collection or redelivery where required by the shipping carrier.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

ALTRIX is not responsible for delays, failed deliveries or lost parcels caused by incorrect or incomplete shipping details provided by the customer.

If an order is returned to ALTRIX due to incorrect shipping information, failure to collect, or an unsuccessful delivery attempt, the customer may be responsible for any additional postage costs to resend the order.

Authority to Leave

Where a customer selects or agrees to authority to leave, the parcel may be left at the delivery address without a signature.

ALTRIX is not responsible for loss, theft or damage after a parcel has been delivered in accordance with the selected delivery method, except where required by law.

Lost, Delayed or Damaged Parcels

If your order is significantly delayed, lost in transit or arrives damaged, please contact ALTRIX at altrix.support@gmail.com as soon as reasonably possible.

We may request photographs, tracking details or other information to assist with investigating the issue.

Where required under Australian Consumer Law, ALTRIX will provide an appropriate remedy.

Split Shipments

Some orders may be shipped in more than one parcel.

If your order is split into multiple shipments, you may receive separate tracking information for each parcel.

Pre-Orders or Backorders

If ALTRIX offers pre-order or backorder products, estimated dispatch timeframes will be provided where possible.

Estimated timeframes are not guaranteed and may change due to supplier, manufacturing or shipping delays.

If ALTRIX becomes unable to supply an item within a reasonable time, we will contact the customer with available options, which may include waiting for the item, changing the order, or receiving a refund where appropriate.

Risk After Delivery

Once an order has been delivered to the shipping address provided, responsibility for the parcel passes to the customer, except where required by law.

Customers should ensure the delivery address is secure and suitable for parcel delivery.

Contact Us

For shipping questions or delivery issues, please contact:

Email: altrix.support@gmail.com