TERMS OF SERVICE

Last Updated: 12 June 2026

1. Introduction

Welcome to ALTRIX.

These Terms of Service govern your access to and use of our website, products and services. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, you should not use this website or purchase products from ALTRIX.

2. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy which cannot lawfully be excluded under Australian Consumer Law or any other applicable legislation.

Where the law permits, any liability that can legally be limited is limited to the fullest extent permitted by law.

3. Website Information

ALTRIX makes reasonable efforts to ensure that information published on this website is accurate and up to date.

However, we do not warrant that descriptions, specifications, images, dimensions, compatibility information, pricing or other content will always be complete, current or error free.

Minor errors, omissions or typographical mistakes may occur and may be corrected without prior notice.

4. Product Images

Product images are provided for general illustration purposes only.

Actual products, colours, finishes, packaging and appearance may vary due to manufacturing updates, supplier changes, photography or display settings.

Customers should rely on written specifications rather than images alone.

5. Product Compatibility

Customers are responsible for ensuring products are suitable for their intended application before purchase.

Compatibility may vary depending on model, manufacturer, modifications and individual configurations.

If you are uncertain whether a product is suitable for your application, please contact ALTRIX before placing an order.

The purchase of an incompatible product does not, by itself, indicate that the product is faulty.

6. Installation and Use

Products supplied by ALTRIX should be installed safely and correctly.

Unless expressly stated otherwise, ALTRIX does not provide installation advice, engineering certification or guarantees regarding individual customer installations.

Customers are responsible for ensuring products are installed and used appropriately and in accordance with applicable laws, manufacturer recommendations and safe operating practices.

Improper installation, misuse, modification or failure to follow appropriate procedures may result in product damage, property damage or personal injury.

7. Product Use

Customers are responsible for determining whether products purchased from ALTRIX are suitable for their intended use and comply with any applicable laws or regulations.

ALTRIX does not represent that every product is suitable for every vehicle, modification or operating environment.

8. Orders

Submission of an order does not constitute acceptance by ALTRIX.

Orders may be accepted, declined or cancelled where reasonably necessary, including where:

• stock is unavailable;
• payment cannot be verified;
• pricing or listing errors have occurred;
• fraud is reasonably suspected;
• technical errors have affected the order; or
• compliance with applicable law requires cancellation.

Where payment has already been received for a cancelled order, an appropriate refund will be issued.

9. Pricing

All prices are displayed in Australian Dollars (AUD) unless otherwise stated.

Prices, promotions and product availability may change without notice.

Despite reasonable care, pricing or listing errors may occasionally occur.

Where a genuine error has occurred before dispatch, ALTRIX reserves the right to cancel the order and provide a refund.

10. Shipping

Shipping is governed by our Shipping Policy.

Delivery timeframes are estimates only and should not be interpreted as guarantees.

Events outside ALTRIX's reasonable control, including carrier delays, weather events, supplier delays and public holidays, may affect delivery times.

11. Returns and Refunds

Returns and refunds are governed by our Refund & Returns Policy.

Nothing within that policy limits any rights available under Australian Consumer Law.

12. Intellectual Property

Unless otherwise indicated, all website content including logos, branding, graphics, product descriptions, photographs, text, designs and other material is owned by or licensed to ALTRIX.

No content may be copied, reproduced, distributed or commercially used without prior written permission except where permitted by law.

13. Acceptable Use

You agree not to:

• use the website unlawfully;
• interfere with website functionality;
• attempt unauthorised access to systems or information;
• introduce malicious software;
• misuse automated systems or scraping technology; or
• engage in conduct that may disrupt website operation.

14. Third-Party Services

This website may contain links to third-party websites or services.

ALTRIX is not responsible for third-party content, products, services or privacy practices.

Your use of third-party websites is at your own risk and subject to their own terms and policies.

15. Events Beyond Our Control

ALTRIX is not responsible for delays or failures caused by events beyond our reasonable control, including but not limited to:

• natural disasters;
• severe weather;
• transport disruptions;
• supplier shortages;
• industrial action;
• pandemics;
• government action;
• telecommunications failures; or
• third-party service interruptions.

16. Limitation of Liability

To the maximum extent permitted by law, ALTRIX excludes liability for indirect, incidental, special or consequential loss arising from access to or use of this website or products supplied by ALTRIX.

Nothing in these Terms excludes liability where such exclusion would be unlawful.

Where liability cannot lawfully be excluded but may lawfully be limited, ALTRIX limits that liability to the maximum extent permitted by law.

17. Privacy

Collection, storage and handling of personal information is governed by our Privacy Policy.

18. Changes to These Terms

ALTRIX may amend these Terms from time to time.

The latest version published on this website will apply from the date of publication unless otherwise required by law.

19. Governing Law

These Terms are governed by the laws of New South Wales and the Commonwealth of Australia.

Any dispute arising from these Terms or use of this website will be subject to the jurisdiction of the courts and tribunals having authority within New South Wales, subject to any rights provided by applicable law.

20. Contact

For questions regarding these Terms of Service, please contact:

Email: altrix.support@gmail.com